Terms and Conditions

1. General Provisions

1.1. These Terms and Conditions set out the rules for using the europe-vignettes.com website and the rules for providing intermediary services in the purchase of electronic road vignettes.

1.2. The Site Operator is EU Vignettes LTD, a company registered in England and Wales under company number 17138801.

1.3. Use of the Site constitutes acceptance of these Terms and Conditions.

1.4. The Site is not an official government website or an operator of toll collection systems. The User may purchase an e-vignette directly through official national systems. The Site offers a paid intermediary service consisting of registering the e-vignette in the official system in the name and on behalf of the User.

1.5. These Terms and Conditions are made available free of charge prior to the conclusion of the contract and may be saved by the User.

2. Definitions

• User — a person using the Site
• Consumer — a natural person making a purchase not connected with their trade, business, craft or profession (as defined by the Consumer Rights Act 2015)
• Service — intermediation in the purchase of an e-vignette
• E-vignette — an electronic road toll assigned to a vehicle
• Official System — a state-operated toll collection system
• Road Toll — the charge for the e-vignette set by the operator of the Official System and due to that operator in full (Czech Republic – SFDI, Slovakia – NDS, Hungary – NÚSZ, Slovenia – DARS, Bulgaria – BGTOLL, Switzerland – BAZG)
• Order Handling — the Company's remuneration for the intermediary service
• Total Price — the Road Toll plus the Order Handling

3. Nature of the Service

3.1. The Company provides an intermediary service consisting of registering an e-vignette in the official system in the name and on behalf of the User.

3.2. The price includes:

• the Road Toll — due in full to the operator of the respective Official System
• the Order Handling

3.3. The Order Handling covers, among other things:

• order processing
• translation of interfaces
• payment processing
• customer support

3.4. The e-vignette has the same legal validity as one purchased directly.

3.5. Prices may be expressed in the currency of the vignette country and converted on an indicative basis. Payment is made in euro (EUR) — on the Hungarian-language version of the Site in Hungarian forints (HUF); the amount to be paid is shown by the payment operator before the payment is confirmed.

3.6. The Total Price is higher than the Road Toll alone charged in the Official System, as it also includes the Order Handling.

3.7. The User confirms that they understand they are using an intermediary service provided by the Company and that the Total Price includes the Order Handling for performing this service.

4. Placing Orders

4.1. The User is required to provide correct data, in particular:

• vehicle registration number (licence plate)
• country of vehicle registration
• vehicle category
• vignette validity period
• e-mail address
• phone number (required — enables quick contact in case of order issues)

4.2. Where the operator of the Official System requires the purchaser's address details in order to register the e-vignette, the User provides them when placing the order. Such data is transferred solely to that operator and solely for the purpose of registering the e-vignette in the User's name. Without it, the Service cannot be performed.

4.3. The User bears full responsibility for the correctness of the data provided.

4.4. Incorrect data may result in an invalid e-vignette and the inability to correct it after the e-vignette has been registered.

4.5. After the order has been paid for, changes to data may not be possible, in particular once the e-vignette has been registered in the Official System.

4.6. The contract is concluded at the moment of payment.

5. Payments

5.1. Payments are processed by Stripe Payments Europe Ltd.

5.2. Available payment methods:

• Visa / Mastercard
• Apple Pay / Google Pay

5.3. Payment card data is not stored by the Company and is processed directly by the payment operator in accordance with the PCI DSS standard.

5.4. Payment is collected immediately after the order is placed.

5.5. The Company is not registered for VAT and does not issue VAT invoices. The User receives a confirmation of purchase electronically to the e-mail address provided.

5.6. In the event of an unauthorised chargeback, the Company is entitled to provide the payment operator with evidence of the performance of the service, including confirmation of the e-vignette registration in the Official System.

6. Service Fulfilment

6.1. The User receives confirmation that the order has been accepted immediately after payment. The e-vignette is registered in the Official System and the confirmation is sent to the User’s e-mail address, usually within 2–3 minutes of payment. Official Systems accept registration only a limited time in advance (e.g. Czech Republic – 30 days, Slovakia – 60 days before the start date), and the Swiss e-vignette is registered on its start date. If, at the time of the order, the Official System does not yet allow registration for the chosen date, the e-vignette is registered as soon as the system allows it, and the confirmation is sent at that time; the rules on withdrawal are set out in section 7.2.

6.2. The User receives a confirmation e-mail containing the vignette details: registration number, country, validity period and start date of validity.

6.3. The e-vignette operates in automatic number-plate recognition (ANPR) systems — no printing or presentation of any document is required.

6.4. The Company is not liable for delays resulting from temporary technical problems of the state Official Systems.

6.5. For countries where the Official System requires e-mail confirmation or account verification, the Company may use its own e-mail address solely for the technical fulfilment of the order. This does not affect the validity of the e-vignette or the User’s rights. Confirmation of order fulfilment is always sent to the User at the e-mail address provided when placing the order.

7. Right of Withdrawal

7.1. As a distance service contract, the user has a 14-day right of withdrawal from the conclusion of the contract, under Regulation 29(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Article 9 of EU Directive 2011/83/EU.

7.2. How the service is performed depends on the vignette start date, so at checkout the user makes one of two declarations. Where the e-vignette is registered within the 14-day period, the user expressly requests immediate performance and acknowledges that, upon registration of the e-vignette, they lose the right of withdrawal (Regulation 36(2) of those Regulations (UK) / Article 16(a) of Directive 2011/83/EU).

7.3. Where the e-vignette is registered after the 14-day period — because the start date is far enough ahead that the order is held — the user retains the full 14-day right of withdrawal; until the e-vignette is registered, the order may be cancelled with a full refund.

7.4. If the user requested immediate performance and withdraws before the service is fully performed, they are charged in proportion to what has already been provided (Article 14(3) of Directive 2011/83/EU); in practice, before registration of the e-vignette the refund is full, and after registration the vignette cost is non-refundable.

7.5. To cancel or withdraw — please contact: info@europe-vignettes.com

7.6. Once the service has been fully performed (the e-vignette registered), the right of withdrawal expires.

8. Complaints

8.1. Complaints should be submitted to: info@europe-vignettes.com

8.2. A complaint should include the e-mail address used when placing the order and the vehicle registration number.

8.3. The deadline for handling complaints is 14 working days from the date of receipt. The User will be notified of the outcome by e-mail.

8.4. Complaints will not be accepted where the error resulted from incorrect data provided by the User when placing the order.

8.5. A Consumer may also refer the matter to the competent consumer protection authority in their country of residence.

9. Data Protection (UK GDPR / EU GDPR)

9.1. The data controller is EU Vignettes LTD, 4 Norbreck Gardens, London, NW10 7HS, UK. Contact: info@europe-vignettes.com

9.2. The Company processes data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and EU Regulation (EU) 2016/679 (GDPR).

9.3. Data processed:

• e-mail address
• phone number
• vehicle data: registration number, country of registration, category
• the purchaser's address details (name, country, postal code, town, street and number) — for orders that include a Hungary vignette
• transaction data: amount, date, payment method
• IP address and technical session data

9.4. Purposes and legal bases for processing:

• performance of the contract — Article 6(1)(b) UK GDPR / EU GDPR
• keeping accounting records — Article 6(1)(c) UK GDPR / EU GDPR
• security and fraud prevention — Article 6(1)(f) UK GDPR / EU GDPR
• direct marketing — Article 6(1)(a) UK GDPR / EU GDPR (with consent)

9.5. Recipients of data:

• official toll collection systems — the registration number and vehicle data and, for a Hungary vignette (Magyar Közút Nonprofit Zrt., formerly NÚSZ), also the purchaser's address details, solely in order to register the vignette in their name
• Stripe Payments Europe Ltd — data necessary for the transaction
• IT and hosting service providers
• public authorities — only on the basis of a legal obligation

9.6. Data may be transferred outside the UK or EEA on the basis of the UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCC).

9.7. Data retention period:

• accounting and transactional data: 6 years from the date of the transaction (UK Companies Act 2006 and HMRC requirements)
• order data: 3 years from the date of fulfilment
• marketing data: until consent is withdrawn

9.8. User rights:

• right of access (Article 15)
• right to rectification (Article 16)
• right to erasure (Article 17)
• right to restriction of processing (Article 18)
• right to data portability (Article 20)
• right to object (Article 21)
• right to withdraw consent at any time

9.9. Data may be used for marketing profiling (personalised advertising) without producing legal effects on the User. The User may opt out of marketing at any time by contacting the Company.

9.10. Right to lodge a complaint:

• United Kingdom: Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow SK9 5AF
• European Union: your local Data Protection Authority — list available at edpb.europa.eu

9.11. Data protection contact: info@europe-vignettes.com

10. Cookies

The Site uses the following types of cookies:

• essential — necessary for the Site to function, do not require consent
• analytical (e.g. Google Analytics) — require consent
• marketing (e.g. Google Ads) — require consent

The User may manage cookies through browser settings or the consent management tool available on the Site (the banner shown on the first visit and the “Manage cookies” link in the site footer). Details are set out in the Cookie Policy.

11. Data Security

• SSL/TLS connection encryption
• restricted access to data — only authorised employees
• payment card data is not stored on the Company's servers

12. Liability

12.1. The Company is not liable for:

• fines and penalties resulting from incorrect data provided by the User
• fines resulting from driving without a valid vignette where the User failed to verify the confirmation
• changes in road regulations or prices after the order has been placed
• failures and technical interruptions of Official State Systems
• damage resulting from force majeure

12.2. The Company's total liability is limited to the amount paid by the User for the order in question.

12.3. The Company exercises due care in performing the service based on the data provided by the User; however, it is not liable for decisions of the enforcement authorities of any given country.

12.4. Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited or excluded by applicable law (including the Consumer Rights Act 2015).

13. Governing Law and Jurisdiction

13.1. These Terms and Conditions are governed by the law of England and Wales.

13.2. All disputes shall be settled by the courts of England and Wales.

13.3. A Consumer resident in an EU Member State retains the rights arising from the mandatory provisions of the law of their country of residence.

13.4. A Consumer may contact the competent consumer protection authority in their country of residence.